My phone fell in water. What should I do?

Turn it off immediately. Do NOT try to charge it, use a hair dryer, or put it in rice. Bring it to us as soon as possible for professional treatment.

Does putting a phone in rice actually work?

No. Rice does not effectively remove moisture from inside a phone. It can actually introduce starch and dust into the device. Professional ultrasonic cleaning is far more effective.

How much does water damage repair cost?

Water damage recovery starts from $89 for phones and $99 for tablets. The final cost depends on the extent of damage and which components need replacing.

Can you save a phone that was in water for a long time?

The longer a phone stays in water, the more damage occurs. However, we have successfully recovered devices that were submerged for extended periods. The sooner you bring it in, the better.

What is the success rate for water damage recovery?

When devices are brought in quickly and haven't been charged after exposure, our success rate is high. Exact rates depend on the type and duration of water exposure.

Can you recover data from a water damaged phone?

In many cases, yes. Even if the phone itself cannot be fully repaired, we can often recover photos, contacts, messages and other data.

Water Damage Phone Repair Newcastle — Emergency Recovery

Dropped your phone in water? Spilled a drink on your laptop? Time is critical. Bring your device to us immediately for the best chance of a full recovery. No appointment needed — just walk in.

Act Fast

What to Do (and NOT Do) Right Now

The actions you take in the first few minutes after water exposure are critical. Follow these steps to give your device the best chance.

❌ DON'T Do These

✗ Don't charge it — electricity + water = circuit damage
✗ Don't put it in rice — rice doesn't work and adds starch dust
✗ Don't use a hair dryer — heat can warp components
✗ Don't shake the phone — this spreads water further inside
✗ Don't try to turn it on — this can short-circuit the board

✔ DO These Instead

✓ Turn it off immediately if it's still on
✓ Remove the case and SIM card tray
✓ Gently pat dry the outside with a towel
✓ Bring it to us ASAP — the faster the better
✓ Call us on the way at (02) 4049 1735

Our Process

How We Recover Water-Damaged Devices

Immediate Assessment

We disassemble your device, identify which areas have water ingress, and disconnect the battery to prevent further electrical damage.

Professional Cleaning

Using ultrasonic cleaning and specialised solutions, we remove all moisture, mineral deposits, and corrosion from the circuit board and connectors.

Component Testing

We test every component — screen, battery, charging port, speakers, cameras. Damaged components are replaced. Your device is reassembled and fully tested.

All Devices

Devices We Treat for Water Damage

📱

iPhones

All iPhone models from SE to iPhone 15 series. Even "water-resistant" iPhones can be damaged by submersion or pressure.

iPhone repairs

📱

Samsung Galaxy

All Galaxy S, A, Note, Z Fold, and Z Flip models. IP68 ratings don't guarantee protection from all water scenarios.

Samsung repairs

💻

iPads, Tablets & Laptops

Spilled coffee on your laptop? Tablet fell in the bath? We treat water damage on all tablets and laptops too.

Tablet repairs

Pricing

Water Damage Recovery Pricing

Device	Starting Price
iPhone	from $89
Samsung Galaxy	from $89
Other Phones	from $89
iPad / Tablet	from $99
Laptop	Contact for quote

Final cost depends on extent of damage. If components need replacing, we'll quote you before proceeding. No fix, no fee guarantee applies.

FAQ

Water Damage Questions

Turn it off immediately. Remove the case and SIM tray. Pat the outside dry. Do NOT charge it, use a hair dryer, shake it, or put it in rice. Bring it to us at 276 Maitland Rd, Mayfield as soon as possible. Call (02) 4049 1735 on the way.

No. This is a widespread myth. Rice does not effectively draw moisture out of a sealed phone. Worse, starch and dust from rice can get into ports and cause additional damage. Professional ultrasonic cleaning is the proper solution.

Water damage recovery starts from $89 for phones and $99 for tablets. If additional components need replacing (screen, battery, charging port), we'll provide a full quote before proceeding. Our no fix, no fee guarantee applies.

The longer a phone stays in water, the more corrosion occurs. However, we have successfully recovered devices after extended submersion. The key factors are: how quickly you bring it in, whether it was charged after exposure, and the type of water (fresh is better than salt or pool water).

When devices are brought in quickly (within hours) and haven't been charged after water exposure, our success rate is very high. Devices left for days or that have been charged have lower recovery rates, but we still save many of them.

In many cases, yes. Even if we can't fully restore the phone, we can often recover photos, contacts, messages, and documents via our data recovery service. Your memories don't have to be lost.