Privacy Policy — Mayfield Phone Repair
At Mayfield Phone Repair (located at 276 Maitland Rd, Mayfield NSW 2304), we take customer privacy and data security with the utmost seriousness. This Privacy Policy details the types of personal information we collect, how that information is utilized, and the strict confidentiality standards we uphold when diagnosing and repairing mobile devices, tablets, and laptops.
Information We Collect
When you request a repair quote, book a service, or drop off a device at our Mayfield workshop, we may collect the following contact and diagnostic details:
- Customer name, contact mobile phone number, and email address.
- Device brand, model, serial number, IMEI number, and physical condition notes.
- Information regarding the specific fault or symptoms reported.
Strict Device Data Confidentiality & Non-Access Guarantee
We respect the absolute privacy of the personal files stored on your device. Our technicians adhere to strict operational guidelines:
- Zero Unauthorized Browsing: Our staff will never browse, inspect, copy, or transfer your personal photos, videos, messages, emails, browsing history, or documents.
- No Passcode Requirement for Most Fixes: For external repairs (like screen replacements, battery swaps, and back glass), you do not need to provide your lock screen passcode unless comprehensive post-repair hardware testing (such as camera or sensor validation) is explicitly agreed upon.
- Secure Data Recovery: When performing data recovery services, extracted files are saved directly to an encrypted drive or your designated storage medium and wiped from our temporary workbench systems immediately upon job completion and customer verification.
Security & Non-Disclosure of Personal Details
We will never sell, rent, trade, or distribute your personal contact information to any third-party marketing companies. Customer records are maintained solely for warranty tracking, tax compliance, and repair communication purposes.
Frequently Asked Questions: Privacy & Data Security
Do I have to give you my phone password for a screen repair?
No. You can keep your device locked. We can test basic display functionality, charging response, and touch digitizer response on the lock screen or emergency dialer without unlocking your device.
Is my data wiped during a phone screen or battery repair?
No. Hardware screen and battery replacements do not touch or alter the internal NAND flash storage. Your data remains completely intact.
How do you handle data recovered from water-damaged phones?
Recovered data is transferred directly to your external USB storage or new handset and verified with you at the counter, then permanently purged from our testing equipment.