Terms of Service & 90-Day Warranty Policy

These Terms of Service govern the repair, diagnostic, and product sales services provided by Mayfield Phone Repair (ABN registered, located at 276 Maitland Rd, Mayfield NSW 2304). By booking a repair, submitting a device for diagnostic evaluation, or purchasing accessories, you agree to the conditions set forth below.

1. 90-Day Comprehensive Warranty Coverage

All hardware repair services and replacement components installed by Mayfield Phone Repair—including screens, batteries, charging ports, cameras, and audio modules—are backed by our 90-Day Parts & Labor Warranty. If an installed replacement component exhibits a manufacturing defect, malfunction, or failure within 90 days of collection, we will inspect and replace the part free of charge.

Warranty Exclusions: The 90-day warranty does not cover subsequent accidental physical damage (such as cracked glass, cracked OLED panels, deep scratches, or bent frames), subsequent liquid ingress, intentional misuse, or unauthorized third-party tampering after collection.

2. Australian Consumer Law (ACL) Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with our service, you are entitled to cancel your service contract with us and receive a refund or replacement for unconsumed parts. Under ACL Right-to-Repair provisions, independent repairs do not void your statutory rights regarding manufacturer defects.

3. Diagnostic Assessment & No Fix, No Fee Guarantee

We provide honest, transparent diagnostic evaluations. Under our No Fix, No Fee policy on standard hardware diagnostics, if we assess your handset and determine that it is completely unrepairable, you will not be charged for the diagnostic assessment.

4. Customer Data & Backup Responsibility

While our technicians take extreme precautions to preserve onboard data during all repairs, hardware operations always carry inherent risks if underlying motherboard circuits or storage controllers are failing. Customers are strongly encouraged to back up their device data to iCloud, Google Drive, or a personal computer prior to service whenever possible. Mayfield Phone Repair is not liable for data loss resulting from pre-existing system corruptions or component failure.

5. Unclaimed Devices

Devices completed and ready for collection will be stored securely for up to 90 days from the notification date. Devices unclaimed after 90 days following repeated written or phone contact may be recycled or disposed of in accordance with New South Wales Uncollected Goods Act regulations.

Frequently Asked Questions: Terms & Warranty